Terms of Business and FAQs
What happens when I place an order?
After placing an order, your creation will be checked to ensure its appropriateness. Once approved, it will be sent to our production facility to be fabricated. As soon as production is completed, it will be shipped to the shipping address you provided during the payment process.
What forms of payment do you accept?
We accept American Express, Visa, MasterCard, Discover and PayPal Direct.
Absolutely! Our shop runs on a secure platform that complies with PCI Data Security Standard. We do not store credit card information, and all transactions are processed through 128 bit encryption channel. We do not sell or rent your information to third party companies unless you opted to receive information from them. For more information, please review our Privacy Policy.
You can log into your account at MashON.com to check on the production and shipping status of your order. If you have any questions not covered by our website, please email us at support@mashon.com or call our Help Line at 800-369-7679.
What are the production lead times?
All our products are made on demand using the latest digital production facilities and highest quality materials. A number of our products such as My BallTM and other 3D products are unique and require special production processes which may take more time to manufacture. Please refer to the table below for more specific information.
| Product Type: | Will ship: |
| Paper Products (Calendars, cards, greeting cards, posters, story books, comic books) | 4-5 days from acceptance of order |
| Vinyl Products (Skins, Stickers and wall stickers) | 4-5 days from acceptance of order |
| Apparel (T-shirts, onesies, hoodies, caps) | 4-5 days from acceptance of order |
| Balls (baseballs, footballs, soft balls) | 10-14 days from acceptance of order |
| Lenticular 3D products (Books, cards etc.) | 10 days from acceptance of order |
What is the status of my order?
You can log into your MashON account, e-mail us at support@mashon.com, or call our Help Line at 800-369-7679. Please include your order number when e-mailing.
Once your order has been shipped, you will receive an e-mail notification containing a tracking number.
When selecting a shipping method, keep in mind that our products are made-to-order (see the chart above in “What are the Production Lead times?"). Shipping times (Next Day Air, 2nd Day, etc) do not include the time required to produce each product. For example, if you choose Next Day Air, you will receive your product the day after the product has been produced, not the day after placing your order. Please keep in mind that a number of our products, such as our My BallTM products and 3D products are unique and require special production processes that may take a little longer.
What shipping methods do you offer?
We offer a number of shipping options. Click Here for information on shipping rates and terms.
Estimated Delivery From Time of Factory Shipping:
|
Shipping Method: |
Delivery time from shipping: |
| Home Delivery / Ground | 5-9 days |
| 2nd Day economy | 2-3 days |
| Standard Overnight | 1-2 days afternoon delivery |
| Priority Overnight | 1-2 days morning delivery |
For specific rates, please refer to the “Estimate Shipping and Tax” section located in “My Cart.”
Unfortunateky we do not ship outside the US at this time. We will be introducing this service in 2010.
Do you ship to P.O. Box addresses?
Due to the fact that we aim to provide tracking with all our shipments, we do not ship to P.O. Boxes.
Why haven’t I received my order on the estimated arrival date?
Depending on the products ordered, the number of products, or any other potential variations, shipping arrival dates may vary. Please use to your tracking number to get a status update on your product. Or send us an e-mail at support@mashon.com or call our Help Line at 800-369-7679.
Why have I only received some of the items I’ve ordered?
Your items may arrive in different shipments depending on the type, quantity and weight of items in your order. We may pack and ship them in different packages to ensure they arrive on time and undamaged.
We strive to exceed your expectations with every product you receive. All products are made with high quality materials, using the most advanced digital printing technologies. If you are not satisfied, you may return any unused products for a replacement or refund within 14 days of delivery. We will refund charges and shipping costs on approved returns within 7 business days. Refunds will be made to the payment method used during purchase.
Please note that in certain cases, user uploaded pictures of lower resolutions (less than 300ppi) and/or pictures which are stretched can result in low quality, pixelated or generally blurred printed results. Please check your pictures and ensure they are of adequate quality. We unfortunately cannot accept responsibility for product quality if the images uploaded and used do not meet our guidelines or is used incorrectly.
To return your items
Contact us to receive a Return Merchandise Authorization (RMA) number. Please specify whether you want a replacement or refund. In some cases we may ask for a digital photo of the product to help us identify flaws in the manufacturing process.
Please note that we do not provide refunds for products in which print quality issues occur due to user uploaded images. User uploaded images may be corrupted, too small, have low resolution or any other variation. Please review our "Upload Guidelines" section below to insure that your file complies with our system requirements.
JPG, PNG, GIF.
We recommend using images at a resolution of 300 PPI or higher. For our larger templates (Mini Poster and T-Shirt) you definitely want to make sure that you are using large image sizes. As a rule of thumb, if you have to increase the size of your image to fit the template, the image you are using is probably too small. Once printed it may not look the way you had intended (unless you’re looking to create a pixelated image).
